Canada-Wide Shipping
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WHAT RENTAL ITEMS CAN BE SHIPPED?
Standard Shipping (Ground/Air):
We are happy to ship any of our Linens (including Table Runners + Overlays), Napkins, Flatware and any wicker or wood Charger Plates. Due to the delicate nature of our products, we are unable to ship any glass or ceramic Charger Plates, Dinnerware or Glassware. For any questions regarding what items can be shipped using a standard shipping service, contact our team to confirm.
HOW DO I PLACE AN ORDER?
The best way to submit an order request is right here on our website! Browse our rental item pages and select the items & quantities you’d like, input the date and shipping information and then once submitted our team will be in touch shortly after with a formal quote. If you need any further assistance with your order, email us at info@simplybeautifuldecor.ca and we’d be happy to assist!
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
Due to the high demand for our beautiful collection and our always-changing inventory, we recommend that you place your order as soon as possible to ensure your desired rental items are secured. We cannot guarantee the availability of our items until we have received a signed contract, credit card authorization form and a 30% non-refundable retainer payment.
SHIPPING + HANDLING
WHAT ARE THE SHIPPING COSTS?
Ground shipping charges are on an order by order basis and will vary by shipping location, weight and type of service. We prefer to ship via ground service with Purolator, UPS or FedEx. Should you require an expedited service or request an alternative carrier, please inform our sales team prior to confirming your order. Included with every quote will be an estimated shipping and return cost that is subject to change as we get closer to your event date.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
We aim to have all orders delivered 1-2 business days prior to your event. If you require a specific arrival date please inform our team during the booking process to provide other shipping options.
HOW DOES THE RETURN PROCESS WORK?
Included with every order will be the appropriate return labels. We kindly ask all orders be dropped off at your local carrier the next business day following your event.
HOW DO I PACK MY ORDER FOR RETURN?
TABLECLOTHS, OVERLAYS, RUNNERS & NAPKINS: After the event, we ask that all linens be dry to prevent mildew, free of any wax, food, or confetti, and placed in black duffle bags provided. Please do not pack damp linens. We highly encourage you to thoroughly let any wet linen dry before placing it in the return duffel bags.
CHARGERS + FLATWARE: We kindly ask that Charger Plates and Flatware are rinsed, dried and repackaged in the original shipping packaging to prevent breakage.
WHAT HAPPENS IF MY ORDER IS NOT RETURNED ON TIME?
As we have a very quick item turnaround we do require all rentals back as quickly as possible. Should items not be shipped within the times provided on your contract, you may be subject to a late return charge. If there are any delays in returning orders, please contact our office directly.
If you happen to have a question that is not answered here, feel free to contact our team at info@simplybeautifuldecor.ca or give us a call at (905)988-5353.