Rental Information & Policies
HOW DO I MAKE AN APPOINTMENT?
We’d love to meet you! Our showroom is open by appointment only between 9 am and 4 pm, Tuesday through Friday, and seasonally on Saturdays. We are located at 7 Westwood Court, Niagara on the Lake.
Ready to book your appointment? Click HERE to view our upcoming available dates and times.
Ordering
How do I place an order?
Browse our rental collection online and create a quote by selecting your items, quantities, event date, and venue. Once submitted, our team will review your request and send a formal quote.
Need assistance? Contact us at info@simplybeautifuldecor.ca.
Is there a minimum order?
Delivery orders: $500 minimum rental value
Pick-up orders: $50 minimum rental value
Additional minimums may apply depending on your location.
How far in advance should I place my order?
We recommend booking as early as possible, especially during peak wedding season. Rentals are only reserved once we receive a signed contract and a 40% non-refundable retainer.
How long is the rental period?
Rental pricing is based on a one-day event. If you require rentals for multiple days, please contact us for a custom quote.
When are final quantities due?
Final quantities are due 15 days before your scheduled delivery date. If you need additional time, please contact our team.
Can I see samples before booking?
Yes. Samples are available for select items for fee. We also encourage clients to visit our showroom to view products in person and explore rental options.
DELIVERY AND PICK-UP
Do you offer delivery?
Delivery is available throughout Ontario and Quebec.
Delivery hours: Monday–Sunday, 7:00 AM–5:00 PM
Delivery fees start at $150.00
Delivery windows can be provided, but exact delivery times cannot be guaranteed.
Where do you deliver?
We regularly deliver throughout:
Niagara Region
Hamilton
Burlington
Toronto & the GTA
Kitchener-Waterloo
Cambridge
London
Windsor
Ottawa
Muskoka
Northern Ontario
Not sure if we service your area? Contact us for a quote.
Can I pick up my order?
Yes, select items are available for pick-up.
Please note:
Furniture, chairs, and harvest tables are not available for pick-up.
Pick-ups are typically scheduled the day before your event.
An enclosed vehicle large enough to safely transport the rentals is required.
Do you offer setup services?
Yes. Setup services are available for select rentals and can be added to your order for an additional fee.
Do you ship rentals?
Yes! Any tablecloths, napkins, overlays, table runners, flatware and select charger plates can be shipped within Canada. Contact us for more details.
PAYMENT AND CANCELLATION TERMS
WHAT ARE YOUR PAYMENT TERMS?
To secure your rentals, we require a 40% non-refundable retainer. Final payments must be paid 15 days before the event date.
The following forms of payment are accepted:
Email Money Transfer: please send to angelica@simplybeautifuldecor.ca and set the password answer as ‘simplybeautiful' - in the notes please include your Quote or Order Number. We require a valid credit card on file prior to your delivery. If you elect to pay via email money transfer, a representative from our team will reach out prior to your event to obtain this information.
All Major Credit Cards: Payment via credit card can be made directly online through your quote link.
WHAT ABOUT CHANGES AND CANCELLATIONS?
To ensure availability and adequate turn-around time, any changes to rental items or additional services requested must be booked at least 60 days before the event. Due to the nature of our business, cancellations affect us significantly; therefore, we do not make any exceptions to our cancellation policy
Quantity Reductions/Changes
Quantities can be reduced by no more than 25% within 60 or more days prior to your event date.
Quantities can be reduced by no more than 15% within 16-59 days prior to your event date.
Quantities cannot be reduced within 0-15 days prior to your event date.
Quantities can be increased at any point, subject to availability.
DAMAGED AND MISSING ITEMS + PRODUCT RESPONSIBILITY
WHAT IS YOUR DAMAGED AND/OR MISSING ITEMS POLICY?
We get it, accidents happen! In the event of damaged or misplaced items, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you or the person responsible within 48 hours of your specified return date, replacement fees will be automatically charged to the credit card on file. If any items can be located and returned within one week of your specified return date, we will refund the full amount. No refunds will be offered after one week as we will be purchasing a replacement right away. Any items considered un-rentable by Simply Beautiful Decor standards will be charged at full replacement value. The customer is responsible for the goods from the time of pick-up/delivery until the items are returned/picked up by our team. Be sure that all items are secure and protected from the weather while it is in your possession. We do charge for; soiled, broken, damaged, or missing items, including packaging materials. There will be an extra cleaning charge for any wax, excessive grease, ink, and/or hard-to-remove stains on linens and fabrics. Replacement fees differ by each item damaged or missing
DO I NEED TO RETURN RENTED ITEMS CLEAN?
TABLECLOTHS, RUNNERS & NAPKINS: After the event, we ask that all linens be dry to prevent mildew, free of any wax, food, or confetti, and placed in clear plastic bags. Please do not rehang dirty linens, however, we do ask for the hangers sent with your order to be returned. Do not place damp linens in plastic bags and please do not place linens in black or green plastic bags as these often get mistaken to be trash. We are happy to supply linen bags for all orders.
TABLETOP RENTALS: We kindly ask that you scrape or rinse plates and cutlery free of any food, and empty glassware. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces may rust.
FURNITURE/CHAIRS AND TABLES: These beautiful and delicate items must be protected during and after the event - Please note if your event is outdoors, our rental items cannot be left outside and must be placed under the tent or moved indoors until our scheduled pick up. Please keep in mind that wax will permanently damage our tables/furniture pieces. Heavily stained furniture is subjected to additional cleaning fees.
WHAT IF I didn’t use the product?
Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your event.
WHAT IF I AM NOT HANDLING THE PRODUCTS?
Responsibility for rented items remains with the client that signs our rental contract, from the time of delivery until the time of pickup/return. Please be certain that our rentals are secured when not in use and protected from the weather elements. Charges will be assessed for missing, broken or damaged items, as well as linens that are lost, torn, burned, or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax as it will permanently damage most linen. A valid credit card is required as security at the time of booking for any potential damage or loss.
We highly recommend having a conversation with your venue, planner/ coordinator, and caterer to ensure that they understand our product handling policy.
HOW DO YOU CALCULATE REPLACEMENT FEES?
Replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it.