FAQ 


Rental Information and Policies

As the leading event rental + decor company Simply Beautiful Events Decor strives to achieve customer satisfaction at all times. To help avoid any issues arising with your rental and ensure that your rental and delivery goes well, we have provided this list of questions and answers for our clients. Please review all prior to renting with us. If you have a question that is not answered here, you may contact us at any time. Thank you for choosing Simply Beautiful Events Decor for your special event!

What are your showroom hours?

Simply Beautiful Events Decor is open for appointments from 9am to 4pm, Monday through Friday, and seasonally on Saturdays. Although walk-ins are welcome we encourage you to call our office at 905-988-5353 to schedule an appointment and to ensure that we are at the office.

What are your hours and rates of delivery?

Normal delivery hours are 7am to 5pm, Monday through Saturday, and Sunday from 9am to 12pm. Deliveries can be made 24 hours a day but there is an additional fee for deliveries outside normal hours. Kindly note specific delivery times cannot be guaranteed on the delivery date, although we can provide a delivery window upon request. Standard Delivery charges start at $100 in the Niagara on the Lake area and vary between $100-$400 within the Niagara Region. We are happy to deliver outside of these areas however rates will be calculated in accordance with the distance from our warehouse.

Do your crews set up the rental/decor items?

Delivery does not include setup. However, our team can set up and break down certain items for an additional charge. Please contact us for specific information and fees.

What is your broken and/or missing items policy?

All rented items must be returned. In the event rental items are missing you will be contacted by our inventory control manager to arrange for their return. If items are lost or broken and cannot be returned - within 3 days after the event, a replacement charge will be assessed to the invoice. Replacement charges vary by item.

When and how should I place my order?

Generally, reservations should be placed as soon as you know the details of your event to ensure the availability of your desired rental items. A signed contract and a 30% non-refundable retainer fee will be required at the time of booking. We accept the following forms of payment:

  • Cheque: payable to Simply Beautiful Events Decor Inc.

  • Email Money Transfer: please send it to angelica@simplybeautifuldecor.ca and set the password answer as ‘SimplyBeautiful'

  • Credit Card: If you elect to pay by credit card, your credit card will be charged within 24 hours - 3% convenience fee would apply

  • Cash: Payable in person only.

A credit card number valid through the date of the event must be provided at the time of booking, it will be charged in the event of lost/damaged property.

When do I confirm the final counts?

We do realize that changes in quantities may occur as your event draws closer - we will adjust the order up to 15 days prior to the event, at which time your final payment will be due based on final numbers provided.

Do you have minimums to place an order?

In order for us to deliver your rentals, you must order at least $150 in items. If you would like to pick items up at our showroom your order must be at least $50.00. Items cannot be picked up in an open bed vehicle. Your vehicle must be enclosed and large enough to securely hold the items you are renting. There is NO exception to this.

Details if you are Picking-Up your Rentals

Unless special arrangements have been made prior to your pick-up, you may pick-up your rental between the hours of 8:30am - 10am the day prior to your event and may return no later than 2:00pm on the day after the event. Either you or someone else can pick up your order. If another person will be picking up they will need to know what name your order is booked under and settle any remaining balance owing on the account. If you require your rental earlier than the date/times listed above, please email us to see if the items will be ready earlier. You are responsible for any and all damage that may occur during transportation to and from your event site.

Returns

If you will not be returning the items yourself or present for the pick-up, we will require the name and contact information of the person who will be responsible for your rental prior to the time of pick up. To avoid extra charges, we recommend that you count your order before returning it to ensure all items and packaging are accounted for.

  • TABLECLOTHS, RUNNERS & NAPKINS - On return, linens must be dry to prevent mildew, free of any wax, food or confetti and placed in clear plastic bags. Please do not rehang dirty linens, however we do ask for the hangers sent with your order to be returned. Do not place damp linens in plastic bags and please do not place linens in black or green plastic bags as these often get mistaken to be trash. We will happily supply clear bags upon your request.

  • TABLEWARE - We ask that you scrape or rinse plates and cutlery free of any food, and empty glassware. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces may rust.

PLEASE ENSURE WHOEVER IS RETURNING THE ITEMS HAS THE FOLLOWING INFORMATION:

Items may be returned at our back door/warehouse as the main office will be closed on Sundays. In the event that our warehouse is closed at the time of return, and it is prior to 2pm, please leave all rented items at the back door and send an email to info@simplybeautifuldecor.ca to let us know the return has been completed. Our staff may be out for a delivery/setup during this time, but will bring the items into the warehouse upon their return. It is imperative that items are returned the date after your event or you will incur a late return fee of $125.00 per day. *Please note that our phones are not answered on Sundays, so please do not call the office to coordinate returns on this day.

Rental Fees

All charges are for rented items that leave our facility and are gone for a certain time period, whether the renter uses the item or not, so please make your selections carefully. Prices are quoted for a one-day (single event) use. Should you desire to use rentals for a longer period of time, please contact us to receive a long-term rate quote.

Client Responsibility upon Acceptance

Containers are provided for tableware, glassware and flatware to ensure you receive your rental items undamaged, sanitized and ready to use. Responsibility of the rented items remains with the client from the time of delivery until the time of return. Please be certain rentals are secured when not in use and protected from the weather. Charges will be assessed for missing, broken or damaged items, as well as linens which are lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax as it will permanently damage most linen. A valid credit card is required as security for any potential damage or loss.

IF YOU HAVE ANY FURTHER QUESTIONS REGARDING THE ABOVE OR ON BOOKING WITH US, PLEASE DO NOT HESITATE TO REACH OUT TO INFO@SIMPLYBEAUTIFULDECOR.CA AND WE WOULD BE HAPPY TO ASSIST YOU.